El Nail
The river of online shopping
Returns
And
Replacement
Return products
Return and exchange method
Communicate with Nile website customer service in the ways described on the site on the main page or on the Contact Us page
The customer has the right to return the product within 24 hours or exchange it within 48 hours from the time of receipt of the order, provided that the product is in its original condition and the carton is not opened with full accessories and user manual.
When wishing to exchange or return a sound product, the customer shall bear the shipping and delivery fees to the Nile site, taking into account what was mentioned in point No. 1.
The return is not accepted due to the customer not knowing the operation of the device after receiving technical support. Or the product performance does not match the customer's expectations and requirements. The purchase will be the responsibility of the customer.
In cases of returns due to late shipping, the value of the round-trip shipping fees is deducted and then the order is canceled.(Returns are not accepted on special orders).
No verbal conversations with customer service are considered in the evaluation of the product. But what is written is within the product specifications.
Upon return, in all cases, the round-trip shipping value is deducted. Except a product arrives by mistake.The shipping cost is paid to the shipping companies we deal with.
If the product to be replaced is not available, the customer will be contacted to get his consent to choose another product with the same value or return the amount paid.
Your paid money will be refunded after receiving the product and checking the product/products by our competent staff at the Nile site and making sure of their safety.
Elnail.com has the right to amend the website Policy at any time and without notice.
Unopened products are not replaced if a factory defect has not been proven in them.
How to get a refund if the order is returned
When the Nile site agrees to return the product (s) after purchase, the amount paid will be refunded to the same card/bank account that you used at the time of payment.
For bank transfer customers: the customer is contacted by Nile website customer service to request a bank account to be returned the amount or any other bank account to the customer inside the Arab Republic of Egypt and the customer is fully responsible for all the data that he provides to us in case of any error or loss of any amounts of money and the Nile website Form of the form
Observations:
The term of refund of the amount paid to the client ranges from 7 to 15 working days. The Nile website does not bear any responsibility in case of increasing the duration of any delay due to technical reasons, bank-related problems or natural disasters.
The (cash on delivery) fee is non-refundable.
Yes you can, definitely check the information written at the top on this page in order to familiarize yourself with the conditions
Yes, you can definitely check the information above in the return policy in order to familiarize yourself with the conditions
Please refer to the information on the return and Exchange page to find out how
The customer has the right to return the product within 24 hours or exchange it within 48 hours from the time of receipt of the order, provided that the product is in its original condition and the carton is not opened with full accessories and user manual.
When wishing to exchange or return a sound product, the customer shall bear the shipping and delivery fees to the Nile site, taking into account what was mentioned in point No. 1.
We are an online store and we work online only, so all operations are done online, including replacement operations, you can contact the Nile website customer service in the ways described on the site on the main page or on the Contact Us page
Unopened products are not replaced if a factory defect has not been proven in them.