Frequently asked questions
Delivery
How much is the fee and how long
Below is a summary of all our delivery types and options.
Type of delivery
The cost
Duration of time
Assembling and shipping
Appear on request
About the expected duration of time
Transportation from warehouses
Appear on request
These dates are approved by us, but they may vary depending on the days of vacations, holidays, force majeure circumstances, as well as the problems facing shipping companies :
- Two to 3 days for major cities
- 4.7 remote areas and villages
Delivery on a specific day of your choice
Appear on request
Details are shown when ordering on the payment page
We at Elnail.com are trying our best to deliver the product to the customer as soon as possible and in the best way, and we may face some circumstances beyond our control, so please understand this
Yes, you can definitely check the return policy in order to familiarize yourself with the conditions
Yes, you can definitely check the return policy in order to familiarize yourself with the conditions
Please refer to the return and Exchange page to find out how
The customer has the right to return the product within 24 hours or exchange it within 48 hours from the time of receipt of the order, provided that the product is in its original condition and the carton is not opened with full accessories and user manual.
When wishing to exchange or return a sound product, the customer shall bear the shipping and delivery fees to the Nile site, taking into account what was mentioned in point No. 1.
Your paid money will be refunded after receiving the product and checking the product/products by our competent staff at the Nile site and making sure of their safety.
Yes, there are some items that are not subject to the return policy, please contact us to confirm your item
Return and Exchange
The customer has the right to return the product within 24 hours or exchange it within 48 hours from the time of receipt of the order, provided that the product is in its original condition and the carton is not opened with full accessories and user manual.
When wishing to exchange or return a sound product, the customer shall bear the shipping and delivery fees to the Nile site, taking into account what was mentioned in point No. 1.
If the product to be replaced is not available, the customer will be contacted to get his consent to choose another product with the same value or return the amount paid.
Your paid money will be refunded after receiving the product and checking the product/products by our competent staff at the Nile site and making sure of their safety.
Elnail.com has the right to amend the website Policy at any time and without notice.
Unopened products are not replaced if a factory defect has not been proven in them.
Contact the Nile support team
Working hours Cairo time
Sat-Thu 9am - 6pm
Haven't you found what you need No problem! Ask your question and the support team will respond as soon as possible.
